Terms of Service

By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and able to enter a binding contract. We ask for your date of birth when you create an account and rely on the answer you give. The Service is intended for business use by agencies, managers and their teams.

Authentication is provided by our identity provider. One fluidvip account works across FluidCloud, FluidTalk and FluidGhost, so creating an account here creates an account for the wider ecosystem, and these Terms apply alongside the terms of any other Fluidvip service you use. You are responsible for safeguarding your credentials and for all activity under your account, including any team members you invite. Notify us promptly of any unauthorised use.

FluidCloud stores the files you upload and gives each one a direct, streamable link. Files are organised into Spaces, can be shared publicly by link, and can be reached through a public API, SDKs and embeds. Available features, storage and limits depend on your plan and the token balance shared across your Fluidvip account.

You agree not to use the Service to:

• break any law or infringe any third-party right;
• store or distribute material that sexually depicts minors, or intimate imagery of any person without their consent;
• distribute malware, or host content used to defraud, deceive or unlawfully harass;
• use the Service as a delivery network for content that violates the terms of the platform you publish it on;
• reverse engineer, scrape, or disrupt the Service; or
• resell or sublicense the Service except as your plan permits.

You are solely responsible for the content you store and for ensuring your use complies with the law of your jurisdiction.

You retain ownership of the files you upload. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit and display that content solely in order to operate and improve the Service. You represent and warrant that you hold all necessary rights to the content you upload.

Public links. Where you create a share link or a public link for a file, that file becomes accessible to anyone who has the link, without signing in, until you revoke it. Treat share links as public.

We aim to keep the Service available but do not guarantee uninterrupted access. You are responsible for keeping your own copies of anything you cannot afford to lose — the Service is a working drive, not a backup of record.

FluidCloud is an independent tool and is not affiliated with, endorsed by, or sponsored by any third-party platform you connect to or publish on. Your use of those platforms is governed by their own terms, and you are solely responsible for complying with them.

The Service meters storage and transfer using tokens drawn from the balance held against your Fluidvip account and shared with the other services in the ecosystem. Plans grant included tokens and resource limits; additional tokens may be purchased. Prices, included tokens and limits are described in-product and may change with reasonable notice. Tokens carry no cash value and are non-refundable except where required by law.

Account owners may invite team members subject to plan limits and are responsible for their team members’ actions and for the permissions granted to them.

The Service, including its software, design, content and trademarks, is owned by us or our licensors and protected by law. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.

Our Privacy Policy describes how we handle personal data, including the files you upload. By using the Service you acknowledge that processing.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, secure, or error-free.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill or data. Our aggregate liability for any claim relating to the Service will not exceed the amounts you paid us in the three (3) months preceding the event giving rise to the claim.

You will defend, indemnify and hold us harmless from any claim, damage or expense (including reasonable legal fees) arising from your content, your use of the Service, your violation of these Terms, or your violation of any law or any third-party platform’s terms.

We may suspend or terminate your access for breach of these Terms or for unlawful, abusive or harmful use. You may stop using the Service at any time. Provisions that by their nature should survive (for example intellectual property, disclaimers, liability and indemnity) survive termination.

We may modify the Service or these Terms. We will provide notice of material changes in-product or by email; continued use after changes take effect constitutes acceptance.

We operate the Service in compliance with applicable data-protection and consumer-protection laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA / CPRA), the UK Data Protection Act, and other applicable laws. Specific governing-law, venue, arbitration and class-action provisions will be finalised and published here in a future update.